Shipping

All merchandise ordered on RachelRoy.com can be shipped to all 50 United States, Puerto Rico, APO/FPO boxes and Canada. Note we currently do not ship RachelRoy.com purchases internationally beyond Canada at this time.

You can track your order at any time online by logging into your account. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, you may also contact our Customer Service team. Customer Service hours are: Monday thru Friday from 9am to 6pm EST. You can reach our customer service team at 888-750-0191 or via email at customerservice@rachelroy.com.

Shipping and Delivery

We offer the following shipping methods for online orders: free standard ground shipping, standard ground shipping, 2-business day, and next business day. 

Shipping Type Contiguous United States HI/AK Puerto Rico** APO & FPO (via UPS Surepost) Canada Delivery Times

Standard Ground

 FREE on orders $100+; $8.00 on orders under $100 NA $16.00 $13.00 FREE with $150 minimum order; $20 for orders under $150 Delivery time 5-7 business days; PR allow 8-9 business days for delivery; APO/FPO allow 10-21 business days; Canada allow 5-7 business days for delivery.
2-Day $20.00 $20.00 NA NA NA Delivery time 2 business days if order is received by 2pm EST business days; AK/HI orders shipped via 2-day or overnight only
Next Day $30.00 $30.00 NA NA NA Delivery time 1 business days if order is received by 1pm EST business days; AK/HI orders shipped via 2-day or overnight only

 

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days.

**We currently don’t ship to other US Territories including Guam and the US Virgin Islands.

UPS Map