Returns & Exchanges

********PLEASE NOTE, FOR ALL PURCHASES MADE ON MONDAY, AUGUST 26, 2019 AND FORWARD, ALL SALES ARE FINAL. THERE ARE NO RETURNS, EXCHANGES, OR STORE CREDIT FOR PURCHASES MADE STARTING ON MONDAY, AUGUST 26, 2019. 

****No price adjustments will be made starting on Monday, August 26, 2019 for previously purchased items.

******FOR PURCHASES BEFORE 8/26/19 - We want you to love your Rachel Roy purchase. If you’ve changed your mind, no problem! For products purchased on RachelRoy.com, FULL PRICE merchandise shipped within the contiguous United States may be returned/exchanged within 30 days of received date and SALE merchandise may be returned/exchanged within 14 days of received date. CLEARANCE items, ending in $0.95 are FINAL SALE and are not eligible for returns or exchanges. 

TO START A RETURN, CLICK HERE!

  • We gladly accept items in original condition, which are unworn, unwashed, unaltered and with original tags. Swimsuits being returned MUST still have the sanitary protection sticker affixed. 
  • We will credit your original form of payment. If we receive your full priced merchandise after 30 days or sale priced merchandise after 14 days, a Rachel Roy eGift Card will be issued.
  • NOTE: Processing of your return generally takes 2-3 weeks from the date we receive your return. Exchanges are usually processed in 1-2 weeks. 
  • If you paid with RachelRoy.com eGift card, a new RachelRoy.com eGift card in the amount of the credit, minus return shipping fees, will be emailed to you within 21 days
  • Gifts: if you are returning or exchanging a gift purchased on RachelRoy.com, you may return it to us through our online returns process or a trackable return carrier of your choice. Gift returns will be issued a RachelRoy.com eGift Card for the amount of the return. Please include your email address so we may send your eGift Card within 21 days.
  • Sorry, eGift cards may not be returned or exchanged.
  • Rachel Roy items purchased through other retailers outside of RachelRoy.com, cannot be returned or exchanged to us.
  • If you are you making a return from outside the continental United States (including Alaska, Hawaii, Puerto Rico, or Canada), pleases see the return details for International shipments listed at the bottom of this page.

Exchanges may be made using our online return process. 

INSTRUCTIONS FOR RETURNS/EXCHANGES

  • Carefully repackage your items back into your shipping box along with your packing slip, and seal your package with packing tape. We recommend making a copy of your packing slip for your records.
  • Adhere the pre-paid return label or use a carrier of your choice. Note: if your original order was under $100, you will be charged a return shipment fee for using the pre-paid return label.
  •  You can send items back to us at the address below using any trackable/insured shipping method/carrier. We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided. Sorry, we cannot accept COD returns.

Watson Warehouse
Attn: Rachel Roy Ecommerce Returns
8986 Remington Ave
Chino, CA 91710

  • Returns and exchanges generally take 5-7 business days from the date we receive your return.  Credit may take 1-2 billing cycles to appear on your credit card. If you used Pay- Pal, your refund will be issued through your PayPal account. 
  • You will receive an email when your return has been received and a  separate email when your credit has been processed.

PRICE ADJUSTMENT POLICY

If an item purchased from rachelroy.com at full price goes on sale on rachelroy.com within 7 days from purchase date, you are eligible for a refund of the price difference. Please note, no adjustments will be made for purchase items on sale at any other retailer or web store. Adjustments must be requested.

INTERNATIONAL SHIPMENTS

You can return or exchange eligible items within 30 days of the delivery date. For orders outside the continental United States, including Alaska, Hawaii and Puerto Rico, customers must cover the cost of return shipping.

INTERNATIONAL RETURNS

Mail your return:

Fill out the Returns & Exchanges form included in your order and enclose it in your return package. Ship the package via a trackable shipping method of your choice to:

Watson Warehouse
Attn: Rachel Roy Ecommerce Returns
8986 Remington Ave.
Chino, CA  91710

Note: Customers must cover the cost of international return shipping. 

INTERNATIONAL EXCHANGES

We are unable to process exchanges for orders outside the continental U.S. If you need a new item, place a new order online or contact Rachel Roy Customer Care via email at customerservice@rachelroy.com or via phone at 888-750-0191.

DUTIES & TAXES REFUND

If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes thru your local customs office. Contact your local customs office for information. In the event that your order is undeliverable, or if you refuse delivery of an order you have placed, you will be responsible for payment of all duties and taxes. Shipping charges, as well as duties and taxes, are nonrefundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.

 

Last updated 08.26.19